TOUR BOOKING & CANCELLATION POLICY

RAINBOW TRAVEL & EVENTS – TWO-MEMBER COMPANY LIMITED

1. Tour Booking Policy

You can book tours directly through:
- The company’s official website
- Consultation hotline
- Official social media pages (Facebook, Zalo,…)
After booking, Rainbow staff will contact you to confirm details and payment method.
To reserve your spot, please make a deposit of at least 50% of the tour value within 24 hours after confirmation.

2. Payment Methods

Direct payment at the company office.
Bank transfer (account details will be provided after booking).
Online payment through gateway (if integrated on the website).

3. Tour Cancellation Policy

❗ Customer-initiated cancellations:

Cancel 7+ days before departure: 100% deposit refund.
Cancel 3–6 days before departure: 50% deposit refund.
Cancel within 48 hours: No refund of deposit.

Note: All cancellations must be confirmed via phone or email to be valid.

❗ Company-initiated cancellations:

In case of force majeure such as: bad weather, natural disasters, epidemics, etc., the company will:

Inform customers as early as possible.
Arrange alternative dates or offer a 100% refund of paid fees.

4. Tour Changes

You may reschedule or transfer your booking to another person at least 3 days before departure (subject to availability and feasibility).
Other changes will be considered flexibly on a case-by-case basis.

5. Contact for Support

If you have any questions or need assistance regarding booking or cancelling tours, please contact us:

📞 Hotline: 098 102 92 42
📧 Email: rainbow.tourism.events@gmail.com
🌐 Website: rainbowtravelevents.com/
🏢 Office: 165/03 Tran Quang Khai, Ward 8, Da Lat City, Vietnam